|| How many people do you send to my home?
Normally, we send a team of 2-4 uniformed
including a working supervisor to clean your home. Each person checks
each other's work and the team stays until all members of the team are
satisfied that the job is complete. Barring illness, vacations and
unforeseen circumstances, the same team will clean your home each week.
We can also provide you with a single housekeeper, but we have found
that the team system is much more efficient and more cost effective.
|| Are you Insured and Bonded?
|| Are your employees covered by Workman's
|| How do you monitor quality?
Each member of the team checks the other
work and then signs off on the work ticket, including the team
supervisor. Periodically, spot-checks are conducted by our management
team, however, we will not make unscheduled or unannounced entry to
your home without your prior consent.
|| What type of training do your workers
Excellent question! Our management team and
constantly trained in proper cleaning techniques, use of different
cleaning products, proper use and maintenance of cleaning equipment,
use of alarm systems, workplace safety, organizational time
management skills, knowledge of our company's policies,communication
|| Do I need to be home?
Most of our customers are not home when we clean their homes. We keep
detailed information about each client's home regarding pets, access,
and alarm codes as well as any special instructions. If you prefer to
be home, we will schedule a time that is mutually convenient.
|| How will you get into my home?
You can give us a key, hide a key, give us a code
garage door if you have a keypad outside or, make sure that someone is
home when we arrive.
|| If I give you a key, how will it be
All keys are marked for identification with a code
address or customer name is used) and locked in a safe when not issued
to the cleaning supervisor for the day of your cleaning. Only our top
management staff has access to the safe.
|| What about pets?
of out clients have pets of some kind. Pets are no problem, but we do
need to know if you have pets. Large and/or aggressive pets will need
to be secured by the homeowner so that we can clean your home, but if
your pet will not mind sharing their space in your home for your
cleaning to be done, we will gladly work around them.
|| Is there anything I need to do before the
Yes, Please. In order to provide quality cleaning,
pick up clutter and secure cash, jewelry and other small valuables.
|| What if something is missed or not cleaned
Simply call our office at (602) 866-8114 right
will have one of our supervisors return your home within 24 hours to
correct anything that needs attention. We answer our phone from 8:00am
until 5:00pm Monday through Friday. You can also email us at Info@AtoZHousekeeping.com.
|| How is payment handled?
The method of payment is arranged at the time your
scheduled for cleaning. We accept Visa, MasterCard, Discover, and AMEX-
or you can leave
a check or cash on the kitchen countertop. A receipt will be left for
|| What time will you be cleaning my home?
Once a cleaning date is agreed upon, you are
our computer system. Normal cleaning hours are 8:00AM to 4:00PM and we
would prefer to have the flexibility to arrive and depart between those
hours, however special requests for either before or after noon or as
early as 7:30AM can usually be accommodated at no additional charge.
|| Who provides the supplies and equipment?
We will provide all of the cleaning supplies and
our trade." We never use industrial strength chemicals or cleaning
solutions to clean your home. If you would prefer to provide the
cleaning supplies, just ask us!
|| What about "special requests?"
We love special requests! Please communicate any
additional chores or services or cleaning procedures you desire
directly to our office at (602) 866-8114. Every effort will be made to
|| Do you clean windows?
Yes, but for an additional fee.
|| What don't you do?
employees can not climb higher than a step stool, work outside the
home, move furniture, lift any objects over 20 pounds, prepare meals,
or provide any pet or children-related
|| How do I get regular service started?
Simply give us a call at (602) 866-8114, email us
or complete our on-line
|| Will the price always be the same?
For regular cleaning clients, once set, the fee
will be the same each time we clean.
|| Do I have to sign a contract for service?
|| What is the availability of your services?
Our regular working hours are 8:00AM to 4:00PM
Monday through Saturday.
|| What if I want to cancel a scheduled
No problem. All we ask is that you contact us at
hours prior to your scheduled cleaning. Cancellations with less than 48
hours notice are
subject to a $50 cancellation fee. Please keep in mind that each day's
cleanings are scheduled in advance and cancellation may mean your
team may not have a full day's work.
|| What if my regular cleaning day falls on a
We will contact you ahead of time to arrange an
day for that week. We do not work on New Years day, Memorial Day, July
4th, Labor Day, Thanksgiving Day, Christmas Eve or Christmas Day.
|| How do I provide feedback on my cleanings?
If you find that anything was missed or not
properly, just call our office at (602) 866-8114 right away and we will
have one of our supervisors return to your home within 24 hours to
correct anything that needs attention.
|| Should I tip the workers for a job well done?
Tipping is neither required nor expected. If you
leave a tip (extra cash left on the kitchen counter will always be
considered as a tip, we do not provide change) it will be shared
equally by your cleaning team. Please be advised that an occasional
note to the team when they really impress you will mean a lot.
|| Can I hire your service provider directly?
No, and this is a major problem in our industry.
Service Agreement states that you agree not to hire any past or present
A to Z Housekeeping Services employee, other than through our office
for a period of not less than 2 years from the date that employee last
worked for A to Z Housekeeping Services, for any purpose whatsoever. In
the event that you feel that you must hire this person in spite of this
agreement, our referral fee to you is $2500 and is due in full
immediately upon employment or use of the employee/past employee,
regardless of whether the employment is regular employment or on a