FREQUENTLY ASKED QUESTIONS

º	How many people do you send to my home?    Normally, we send a team of 3-4 uniformed cleaners, including a working supervisor to clean your home. Each person checks each other's work and the team stays until all members of the team are satisfied that the job is complete. Barring illness, vacations and unforeseen circumstances, the same team will clean your home each week. We can also provide you with a single housekeeper, but we have found that the team system is much more efficient and more cost effective.
º	Are you Insured and Bonded?    Absolutely!
º	Are your employees covered by Workman's Compensation Insurance?    Yes!
º	How do you monitor quality?    Each member of the team checks the other team-members' work and then signs off on the work ticket, including the team supervisor. Periodically, spot-checks are conducted by our management team, however, we will not make unscheduled or unannounced entry to your home without your prior consent.
º	What type of training do your workers receive?    Excellent question! Our management team and cleaners are constantly trained in proper cleaning techniques; use of different cleaning products; proper use and maintenance of cleaning equipment; use of alarm systems; workplace safety; organizational and time management skills; knowledge of our company's policies; communication skills, with the client, co-workers, pets and the company; and map-reading skills.
º	Do I need to be home?    Most of our customers are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule a time that is mutually convenient.
º	How will you get into my home?    You can give us a key, hide a key, give us a code to the garage door if you have a keypad outside or, make sure that someone is home when we arrive.
º	If I give you a key, how will it be protected?    All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor for the day of your cleaning. Only our top management staff has access to the safe.
º	What about pets?    Most of out clients have pets of some kind. Pets are no problem, but we do need to know if you have pets. Large and/or aggressive pets will need to be secured by the homeowner so that we can clean your home, but if your pet will not mind sharing their space in your home for your cleaning to be done, we will gladly work around them.
º	Is there anything I need to do before the cleaning?    Yes, Please. In order to provide quality cleaning, please pick up clutter and secure cash, jewelry and other small valuables.
º	What if something is missed or not cleaned properly?    Simply call our office at (602) 866-8114 right away we will have one of our supervisors return your home within 24 hours to correct anything that needs attention. We answer our phone from 8:00am until 6:00pm Monday through Friday. You can also email us at Info@AtoZHousekeeping.com.
º	How is payment handled?    The method of payment is arranged at the time your home is scheduled for cleaning. We accept Visa, MasterCard, Discover, and AMEX- or you can leave a check or cash on the kitchen countertop. A receipt will be left for your payment.
º	What time will you be cleaning my home?    Once a cleaning date is agreed upon, you are scheduled in our computer system. Normal cleaning hours are 8:00AM to 4:00PM and we would prefer to have the flexibility to arrive and depart between those hours, however special requests for either before or after noon or as early as 7:30AM can usually be accommodated at no additional charge.
º	Who provides the supplies and equipment?    We will provide all of the cleaning supplies and "tools of our trade." We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide the cleaning supplies, just ask us!
º	What about "special requests?"    We love special requests! Please communicate any additional chores or services or cleaning procedures you desire directly to our office at (602) 866-8114. Every effort will be made to accommodate you.
º	Do you clean windows?    Yes, but for an additional fee.
º	What don't you do?    Our employees can not climb higher than a step stool, work outside the home, move furniture, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.
º	How do I get regular service started?    Simply give us a call at (602) 866-8114, email us at Info@AtoZHousekeeping.com or complete our on-line service request.
º	Will the price always be the same?    For regular cleaning clients, once set, the fee will be the same each time we clean.
º	Do I have to sign a contract for service?    No.
º	What is the availability of your services?    Our regular working hours are 8:00AM to 4:00PM Monday through Saturday.
º	What if I want to cancel a scheduled service?    No problem. All we ask that you contact us at least 48 hours prior to your scheduled cleaning. Cancellations with less than 48 hours notice are subject to a $50 cancellation fee. Please keep in mind that each day's cleanings are scheduled in advance and cancellation may mean your cleaning team may not have a full day's work.
º	What if my regular cleaning day falls on a holiday?    We will contact you ahead of time to arrange an alternate day for that week. We do not work on New Years day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve or Christmas Day.
º	How do I provide feedback on my cleanings?    If you find that anything was missed or not cleaned properly, just call our office at (602) 866-8114 right away and we will have one of our supervisors return to your home within 24 hours to correct anything that needs attention.
º	Should I tip the workers for a job well done?    Tipping is neither required nor expected. If you do choose leave a tip (extra cash left on the kitchen counter will always be considered as a tip, we do not provide change) it will be shared equally by your cleaning team. Please be advised that an occasional note to the team when they really impress you will mean a lot.
º	Can I hire your service provider directly?    No, and this is a major problem in our industry. Our Service Agreement states that you agree not to hire any past or present A to Z Housekeeping Services employee, other than through our office for a period of not less than 2 years from the date that employee last worked for A to Z Housekeeping Services, for any purpose whatsoever. In the event that you feel that you must hire this person in spite of this agreement, our referral fee to you is $2500 and is due in full immediately upon employment or use of the employee/past employee, regardless or rather the employment is regular employment or on a contract basis.